Frequently Asked Questions

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Records Management 

Q: Why should I store my records off site?

A: With the high cost of Augusta real estate leasing, it can actually cost you more money to store files at your own facility. In addition, many of our clients have used their former records storage area to service more customers and generate more revenue.

Q: What kind of boxes can I store at Records Management Center?

A: You may use any new or like new industry standard record storage carton.

Q: Can you provide boxes?

A: Yes. We provide standard 15" x 12" x 10" boxes at competitive rates.

Q: Will you pick up the boxes that we need to store or do we bring them to you?

A: We can pick up your records at your office, mini storage, or any commercial location.

Q: How can I get a file out of storage?

A: Simply fax, email or call us with your request and we'll retrieve your files. We can then deliver it to your office or you may pick it up at our warehouse.

Q: If I need a single file do I have to request the whole box?

A: We will deliver just the item(s) that you need. It's not necessary to request the whole box if you only need a file or two.

Q: Can you fax a file to my office from my records?

A: Sure. We have many clients that just need a page or two faxed to them. We can even scan and email them if you'd like.

Q: What if I need a file on the weekend or at night?

A: With retrieval and deliver service available, 24/7, we guarantee that you will always have access to your files, whenever you need them.

Q: Can I retrieve my own records?

A: To protect our clients and their stored confidential records, we only allow authorized Records Management Center personnel to have access to our secure storage area.

Q: How do I know your employees won't be reading my sensitive documents?

A: We adhere to a strict employee screening policy which includes pre-employment background checks for criminal activity, random, on-going drug tests, credit history reports, and driving records, to weed out anyone that should not be granted access to confidential information. That's why our document management security scorecard since we opened in 1985 reads, 4 million files stored, 300,000 files delivered and zero client files compromised.

Q: How much does it cost to store records at Records Management Center?

A: We are always competitively priced compared to other full-service storage facilities and usually 10% - 30% less than a mini-storage unit.

Q: How much does it cost to retrieve a file?

A: We charge $2.00 to retrieve a file.

Q: How much does it cost to deliver a file?

A: Delivery cost varies based on your facility's location. Some of our competitors charge two to three times more than we do to deliver files. But on average, our delivery fees are 25% - 40% less than other storage facilities.

Q: How can I compare the total cost of a storage program?

A: One of our records managers will be happy to give you an average monthly program cost, based on the number of boxes you store, the size of your boxes, the number of file retrievals you typically request, and the anticipated delivery charges.

Q: I'm not happy with my current storage facility, but they say that they'll charge an early contract termination fee if I leave. Is there any way to avoid this expense?

A: In many cases we can pay this fee when you become a client. Call us to see if you qualify.

Q: Can I check out your facility in person?

A: Records Management Center is a highly secure record management facility, however, we can arrange to give prospective clients a tour of our building, as long as they don't object to being accompanied by one of our record managers.

Q: How long should I keep files before destroying them?

A: It's very important to consult your attorney regarding the record retention laws as they relate to your business. There are very few laws that give time periods for retention and those that do vary from state to state and industry to industry.

Q: Will you destroy our files when we no longer need them?

A: Yes. Upon receiving your written authorization, we will shred your documents that no longer need to be retained. We'll even keep track of your files and notify you when it's time for them to be shredded.

Shredding

Q: What type of shredding services do you offer?

A: We offer highly secure shredding in our plant facility as a one-time event (file purge) or on a regularly scheduled pickup. (To see a step-by-step review of our shredding processes, click here.)

Q: What other materials can you destroy besides paper?

A: We can shred almost anything. We routinely destroy paper clips, staples, books, binders, CDs, hard drives, plastics, magnetic or optical media and fabrics.

Q: Why should I use a shredding service instead of our office shredder?

A: When you consider employee wages and benefits, then factor in depreciation and maintenance costs on your shredder, it can cost about $120 per month to operate an office shredder. That's almost twice as much as our shredding service... and cost isn't even the most important reason to dump your office shredder.

Q: Why can't I just use a recycler for our expired documents?

A: Most recyclers do not shred your confidential information. Instead, they transport in-tact documents overseas, where they are often vulnerable to unauthorized access. If you're concerned about the environment, please remember that we recycle 100% of your documents after they are securely destroyed.

Q: How often will you service our facility?

A: Before we begin, we'll consult with you to determine whether you require shredding services daily, weekly or monthly. And if your service needs ever change, the frequency can be modified to satisfy your requirements.

Q: What types of security containers do you provide?

A: We offer a 95 gallon, a 64 gallon and a 32 gallon executive console. (To view our security containers, click here.)

Q: What can we put in the security containers?

A: You can put any color or type of paper, paper clips, staples, rubber bands, labels and file tabs into our security containers.

Q: Do you charge for the security containers?

A: If you choose our regularly scheduled service option, then we will provide security containers to you at no cost.

Q: How much do you charge for your services?

A: It depends on how many security bins you require. But our shredding services are less expensive than most people think. Click here or call us for an exact quote.

Q: Do you offer any documentation that our materials have been shredded?

A: Yes. Once your documents have been shredded we issue you a Certificate of Destruction for your records.